FAQ

Frequently Asked Questions | e-mushop

1. What types of tech products do you sell?
We offer a curated selection of high-quality consumer electronics—from smart gadgets and accessories to home automation, wearables, and charging gear. We feature both branded and high-performing non-branded products.

2. Are your products original and tested?
Yes! Every product is sourced from trusted suppliers. We only list items we’ve reviewed, tested, or handpicked for quality and value.

3. How long does shipping take?
Shipping times vary based on location and product.

  • Domestic (EU/US): 8–10 business days
  • International: 10–15 business days
    You’ll get a tracking number as soon as your order ships.

4. Do you offer returns or refunds?
Absolutely. If something’s not right, you can return most items within 14 days of delivery. Visit our Returns & Refunds page for full details.

5. How do I track my order?
Once your order is processed and shipped, you’ll receive a tracking link via email or SMS. You can also use the Track Order feature in your account dashboard.

6. What if I receive a faulty or damaged product?
Contact us immediately with a photo and description of the issue. We’ll replace it or offer a full refund, depending on the situation.

7. Do you ship worldwide?
Yes! We proudly ship to most countries around the globe. Some regions may have longer shipping times or limited availability.

8. How can I contact support?
We’re always here to help.

Still have questions?
Drop us a message—we reply fast.